 Mission, Vision & Values
Mission Statement
We serve together in Trinity Health,
in the spirit of the Gospel,
to heal body, mind and spirit
to improve the health of our communities
and to steward the resources entrusted to us.
Vision Statement
Inspired by our faith-based traditions, Mercy Hospital will be distinguished by an unrelenting focus on clinical and service outcomes as we seek to become the preferred community-based healthcare provider.
This vision includes:
- A commitment to our founding purpose to strengthen Catholic and faith-based health care.
- An emphasis on providing a personal care experience with every patient, guest and customer encounter.
- The importance of building trusting relationships with all constituencies: patients, associates, volunteers, physicians and the community.
Values
To help guide Mercy Hospital in fulfilling its Mission,
a number of values are defined, offering a framework for
providing outstanding medical care to our community. Following
are just some of the examples of public comments made by
the community as we work to live out the Mercy values.
Respect
“I was happy to help at Mercy Hospital as a volunteer.
From the love and care that was given from admitting to
discharge, I saw everything and was able to talk with the
sisters at Mercy Hospital. I respect them and the other
ladies who gave me, as a volunteer, strength and hope for
our patients. It was a great feeling.”
~ Rick from Adair, published in
the Times Herald, July 26
Social Justice
“Honest people are few and far between. I was visiting
my grandma at Mercy Hospital, and while I was there, I lost
some money. It was not a lot, but it was worth a lot to
me, since I’m on a fixed income. I left to get some
lunch. When I came back, the housekeeper on the third floor
was watching for me. She handed me an envelope and asked
if I had lost it. When she returned it to me, little did
she know that it was all the money I had to my name until
the third of the month. Thank God she was honest, knew what
room she found it in and watched for me to come back. Thank
you. That means so much to me. God will reward you.”
~ Johanna, Virginia Beach, VA,
published in the Times Herald, July 24
“Thank you, Mercy Hospital, for treating your employees
and visitors to a fabulous pre-Memorial Day picnic. The
tables were decorated so nicely; each with a bright yellow
tablecloth and plant. The menu included everything you would
expect at a picnic and more. It sure brightened my day.”
~ A grateful visitor, published
in the Times Herald, May 29
Compassion
“I wish to tell everyone about the service I received
as a patient at Mercy Hospital. I was on the third floor
and had to have surgery. The nurses and aides there were
wonderful and very helpful. The housekeeper really made
me feel comfortable. When she came in to clean, she saw
I was really upset. She asked me if there were anything
she could do for me, and I just cried. She prayed with me
and helped me to be more at ease about my surgery, and I
will never forget that day. Thank you, and thanks to the
rest of the hospital staff. You all were a blessing to this
grateful patient.”
~ Linda, Port Huron, published
in the Times Herald, May 8
“Recently, my mom and dad were celebrating their
60th anniversary, when my mom was injured in a fall. We
were transferred to Mercy Rehab, and those people were just
great. Father Art from St. Christopher’s and Sister
LuAnne at Mercy Hospital had Mom and Dad go to the chapel
to renew their 60th anniversary vows on the day of their
anniversary. That was so wonderful. The staff at Mercy Hospital
were just wonderful, with everyone going out of their way
to make that day extra special for Mom and Dad. We want
to thank everyone and let you know how special we think
you are.”
~ Mary, Marysville, published in
the Times Herald, September 21
Excellence
“I had a wonderful experience at Mercy Hospital, in
their outpatient surgery center. There were two very nice
gals who took care of me. It was a great experience and
these girls work very hard. No matter what time of the day,
you get the very best of care. I’ve had surgery there
before, and I’ve had wonderful care there every time.”
~ Margaret, Port Huron, published
in the Times Herald, July 25
“Thanks to the doctors and staff in the Emergency
Room at Mercy Hospital. A special thanks to the nurses on
the third floor for the fine care I received.”
~ Bob, Yale, published in the Yale
Expositor, June 7
“My step dad was diagnosed with cancer last year
and a lot of people came to bat for him. I’d like
to thank the doctors and all the staff on the fourth floor
at Mercy Hospital who attended to my step-dad. They did
a wonderful job.”
~ Jason, Ruby, published in the
Times Herald, May 28
“It is a very clean hospital, and the nursing staff
on the third floor is the best. It’s like being at
home or even at a hotel, such as the Hilton. From the nurses
to food services and the cleaning staff, they do a wonderful
job, and I would like to thank everyone for caring for me
and my husband. Keep up the good work, and thanks, again.”
~ Deborah, Burtchville Township,
published in the Times Herald, May 21
“It’s rare for me to say such things, but I
have to say it anyway. What beautiful, nice, kind and helpful
people I ran into at Mercy Hospital. If you have to go there,
you will be fortunate to be helped and taken care of. I
say, happy day, happy work and happy, happy everything.”
~ Anthony, Port Huron, published
in the Times Herald, October 7
Care of the poor and underserved
“I called Mercy Hospital about a week ago crying.
The switchboard operator was such a gem. She listened to
me and then recommended the Peoples’ Clinic for Better
Health because I didn’t have any insurance. She was
so kind, and I just want to give her a heartfelt thank you.
I would also like to thank the Peoples’ Clinic. Thanks
to them, I now have my medication and can function as a
normal person. I feel just wonderful. Thank you so much
to both facilities.”
~ Carol, Kimball Township, published
in the Times Herald, August 25
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